Such personal communication also takes place in the work
situation, and it is a part of the communication activity of any business organization.
Although not a part of an organization’s plan of operation, personal communication can
have a significant effect on the success of this plan. This effect is a result of the influence
personal communication can have on the attitudes, opinions, and beliefs of the
members of the organization.
Attitudes of the organization members toward the organization, their fellow employees,
and their assignment directly affect the members’ willingness to do their assigned tasks.
And the nature of conversation in a work situation affects attitudes. In a work situation
where heated words and flaming tempers often are present, the
participants are not likely to make their usual productive effort. Likewise, a rollicking,
jovial work situation is likely to have an equally adverse effect on productivity. No doubt
somewhere between these extremes the ideal productive attitudes lie.
Also affecting the organization members’ work attitudes is the extent of personal
communication permitted the members.
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