From the preceding review it appears that much of the communication that goes on in
organizations is written communication-letters, memoranda, reports, and such. Thus, it is
vital that we address a question that sometimes is heard. It is the question of the role of
written communication in the years ahead. The evidence suggests that we are moving
rapidly into the age of automated
communication-the age of the paperless office. This will be a time when there will be no
letters, no reports, ncr
files. Instead, each work station in an organization will be equipped with a computer
terminal, or perhaps a microcomputer. As a result, internal-operational communications
will be done primarily through computers. In the short run, a company’s written
external-operation communications will be done through the word-processing
capabilities of the computer; and they will be in paper form: But in time,
company-to-company computer link-ups will develop; and in more time there will be
consumer-to¬company link-ups. The result will be that computer-to¬computer
communication will replace conventional letters.
Although it is impossible to say with certainty what the future holds, it appears
reasonable to say. that computer technology will bring about revolutionary changes in
communication. In fact, revolutionary changes are occurring now; and probably they will
continue to
occur at an accelerating rate. But we must keep in mind.
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